Extend B2C Service with Intelligent Advisor Interviews

Intelligent Advisor provides built-in connectivity with Oracle B2C Service for use by customers, agents or both.

Using Intelligent Advisor within Oracle B2C Service Customer Portal:

• Customers can be anonymous, or logged in as authenticated users (Contacts)
• Intelligent Advisor interviews can be embedded in answers, or embedded directly on a page
• Incidents and other B2C Service objects can be created and updated

For more information, see:

• Interviews In Customer Portal

Intelligent Advisor can also be used by authenticated B2C Service agents, via a web browser. For more information, see:

• Enable Agent Interviews to Be Used Outside of Agent Interfaces

For other ways in which Intelligent Advisor interviews can be included in agent interfaces in B2C Service, see Overview of Integrating with B2C Service.