Overview of Developing Web Interviews

Intelligent Advisor web interviews can be integrated into other applications, with data loaded and saved to the connected application if required. The look and feel of your interview can be configured for a seamless customer experience.

Interviews can be easily integrated in the following ways:

• In Oracle Fusion:

  • Interviews can be launched from a button or action menu item in agent or employee classic interfaces. For more information, see Interviews for Agents and Employees.

  • Interviews can be added for logged-in users in Oracle Digital Customer Service (DCS) using an Oracle Visual Builder web application. For more information, see Interviews for Customers.

• In Oracle B2C Service:

  • Interviews can be embedded in answers, or embedded directly on a page within Oracle B2C Service Customer Portal. For more information, see Interviews In Customer Portal.

  • Interviews can also be used by authenticated B2C Service agents, via a web browser. For more information, see Enable Agent Interviews to Be Used Outside of Agent Interfaces.

• In Oracle Visual Builder applications, interviews can be embedded on a page. For more information, see Extend a Visual Builder Application with Intelligent Advisor Interviews.

• In any HTML web page:

  • Interviews can be displayed directly without the need for inline frames. For more information, see Embed an Interview In Another Application Using a Div.

  • Interviews can be displayed using an inline frame. For more information, see Embed an Interview In Another Application Using an Iframe.

  • Interview can be launched directly from a URL. For more information, see Launch an Interview From a URL.

Data can be provided before the interview starts, collected from the user by interacting with interview screens, determined by the project itself, stored when the interview ends, and saved during the interview as a snapshot or checkpoint of the current interview state. For more information, see Data Integration.

Intelligent Advisor web interviews can also be run anonymously. For more information, see Provide Anonymous Advice.