Example: B2C Service Data Mappings

The following examples show common scenarios for mapping the data in Intelligent Advisor to objects and fields in Oracle B2C Service in order to load data in an interview from B2C Service and to save outcomes from the interview to B2C Service.

• Example: Data Mapping Settings for Interviews with Anonymous Users
• Example: Data Mapping Settings for Interviews with Customer Portal Users
• Example: Data Mapping Settings for Interviews with Contact Center Agents
• Example: Data Mapping Settings for Interviews with Contact Center Agents and Customer Portal Users and Anonymous Users