1. Administering Live Experience
  2. Add or Modify a User

Add or Modify a User

You can add or modify users as a Live Experience administrator. This topic applies to you only if you aren't integrated with IDCS.

Note: If you've enabled the IDCS SSO integration, you can only view users in the Live Experience Admin Console. You can manage users only in IDCS console. For details, see Enable Oracle Identity Cloud Service (IDCS) Authentication and Add Users, Assign Policies and Roles.
  1. From the Admin Console navigation menu, click Users, then click the Users tab.
  2. Click Add New User to create a new user.
  3. Enter the user's name in the Name field or search for an existing user by name or email address in the Search field.
    The name in the title automatically updates to match the value you enter. To modify an existing user, click the pencil icon.
  4. Enter the user's email address.
    This email address serves as the user's username when logging into Live Experience. You can't change the email address once you create the user because the email address doubles as the username. If a user's email changes, you need to create a new account for them.
  5. Select one or more user roles for this account.
    See User Roles for more information. Only accounts with the Associate role can be assigned to teams or be given skills. If you want to modify an account so that the user is no longer an associate, you need to remove the teams and the skills first.
  6. Add the user account to one or more teams created on this Live Experience tenant.
    Assigning users to teams is helpful for setting up advanced routing rules. See How You Manage Teams.
  7. Assign skills to this user account.
    Assigning skills to users is helpful for setting up advanced routing rules. See Manage Skills for more information.
    1. Enter the skill value to indicate the user's proficiency at each skill, on a range from 1 to 10.
    2. Click the X icon to remove a skill from a user account.
    3. To add a skill to an account from the list of skills created for your Live Experience tenant, click Add New Skill.
  8. To delete a user, click the trash icon.

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