How You Add Live Experience to an Existing Sales or Fusion Service Instance
Add Oracle Live Experience to your existing instance of Oracle Sales or Fusion Service.
- Sales or Fusion Service, Live Experience, and IDCS accounts
- The administrator credentials and URL for your Sales or Fusion Service instance
- The administrator credentials and URL for the Live Experience Admin Console
- The administrator credentials and URL for your Oracle Identity Cloud Service (IDCS) account
- Familiarity with Sales or Fusion Service, including its authentication application, Oracle Access Manager (OAM)
You should have received welcome emails from Live Experinece and Sales or Fusion Service with your administrator credentials and access URLs.
To add Live Experience to your existing instance of Sales or Fusion Service, you configure single sign-on (SSO) between them. SSO is achieved by authenticating Live Experience through IDCS, which is configured as a trusted proxy. When a Sales or Fusion Service agent opens the Live Experience service from the media toolbar, IDCS redirects authentication attempts to Oracle Access Manager (OAM), which is the Sales and Fusion Service authentication application. See Create a SAML Application for Live Experience in Oracle Identity Cloud Service (IDCS).