Configure Availability for Your Live Experience Application

The easiest way to control availability for your Live Experience associates is to configure it at the application level.

Application-level availability applies to any customers and associates logged into a particular Live Experience application instance using that instance's associated client ID and client secret. When you configure application-level availability, it takes effect immediately.

Tip: You can configure multiple Live Experience applications if, for example, you have localized apps that you only distribute in certain countries and you'd like to set particular availability time zones for those.

When you've configured application availability, and a customer accesses your Live Experience-enabled app outside of the hours you specify, the Live Experience mobile and web components won't display in your apps, and your customers won't waste time trying to contact associates who aren't there.

1. From the Admin Console navigation menu, select Applications.
2. Select your application.
3. Select the Availability tab.
4. Enable Limit Availability.
   The other fields on the page become available.
5. Configure the availability settings you want and click Save.