Confirm the Sales or Fusion Service Activation

Confirm the activation between Live Experience and Sales or Fusion Service.

Note: Follow these steps only if you are adding Live Experience to your existing Oracle Sales or Fusion Service site. Skip these steps if you purchased Live Experience and Sales or Fusion Service together.

1. In the Live Experience Admin Console, in the Confirm Engagement Cloud Activation section, click Confirm.
2. Test that all the components that make up the SSO functionality are working and communicating with each other properly.
3. In IDCS, use the Test functionality to verify that IDCS sends and receives requests to OAM. If it works, then Activate the IdP.
4. Log into Fusion Apps as a user who is also provisioned on Live Experience. In another tab of the same browser, enter the Live Experience Associate Desktop URL and append #embed=y to the end of the URL.

   For example: https://Oracle_cloud_address/dae/?tenant=LX_tenant_name#embed=y

   If SSO is set up correctly, the Associate Desktop will automatically login as the same user logged into Fusion Apps.

What to do next

Next, see Configure the Media Toolbar in Sales or Fusion Service.