Edit a Routing Rule

You can edit the following values for the routing rule.

1. Click the pencil icon for the rule you want to edit.
2. Make the changes you want.
   You can edit the name, attribute, operation, or value of a rule, add or change a condition, select a different routing team, change or add skills, and move the position of a skill.
3. Click Discard Changes and confirm if you want to discard your changes. Click Cancel and continue editing to return to editing without discarding your changes.
4. Click Save to save your edits.