Enable In-App Customer Calling for Zendesk

You can configure your Live Experience application so that your Zendesk agents can call customers on your Live Experience-enabled mobile app they already use.

Before you start

You already have a fully developed and Live Experience-enabled mobile app. If you don't, or if you need information about developing Live Experience-enabled mobile apps, see the deveoper guide.

Here's what to do

1. Your application developer needs to add notification support to your mobile apps.

   Adding notifications support to your apps allows your apps to understand notification-based events sent by Live Experience, such as for starting a voice call initiated by Live Experience. See Add Notification Support to your iOS App or Add Notification Support to your Android App.

2. Configure your Live Experience application to send notifications to your mobile app. See Configure Your Application to Send Notifications.
   These configurations enable the Call Customer button in the Zendesk Ticket sidebar, allowing your agents to call your customers directly, with the click of a button.