Pre-Defined Context Attributes

Live Experience provides a variety of context attributes that you can use when you're creating engagement scenarios and routing rules.

The selection of pre-defined context attributes is comprehensive. In many cases, you may not need to create any custom context variables at all.

The table below lists the default context attributes and includes the following information:

• Key: The key that you use to initialize the context attribute using the Live Experience web and mobile component SDKs.
• Label: The label that displays next to the value in the Associate Desktop (if you choose to display the value).
• Data Type: The data type of the value for the context attribute.
• Default Value: Any default value for a context attribute value and if the context attribute value is automatically initialized by the Live Experience mobile or web component SDKs.

Default Context Attributes

Key	Label	Data Type	Default Value
email	Email	Email Address	None. Not automatically initialized.
phone	Phone Number	Phone Number	None. Not automatically initialized.
location	Location	URL Location	None. Automatically initialized.
appLocation	Application Location	String	Initialized in the Live Experience SDK. Mandatory.
devType	Device Type	String	Unknown Device Type. Automatically initialized if available.
devDesc	Device Description	String	Unknown Device. Automatically initialized if available.
browser	Browser	String	Unknown. Automatically initialized if available.
browserVersion	Browser version	String	Unknown Device. Automatically initialized if available.
osVersion	O/S Version	String	Unknown OS. Automatically initialized if available.
fullName	Full Name	String	Unknown User. Not automatically initialized.
appName	Application Name	String	Unknown Application. Not automatically initialized.
avatar	Avatar	URL	./images/default.svg. Not automatically initialized.
targetPhoneNumber	Target Phone Number	Phone Number	None. Not automatically initialized.
url	URL	URL	No default. Automatically initialized if available.
callType	Call Type	String	Web. Initialized in the Live Experience SDK.