1. Administering Live Experience
  2. Transcription Security

Transcription Security

For Live Experience to make VoiceBase API calls, you must provide a VoiceBase API key that is stored in the Live Experience database.

Live Experience incorporates the following security considerations for transcription:
  • SSL/TLS encryption over HTTPS for the interface to VoiceBase.
  • A user-provided API key that Live Experience stores and uses to make VoiceBase API calls. The key is encrypted and stored by Live Experience and is transmitted in encrypted form.
  • Transcripts received from VoiceBase are encrypted when they are stored and use the same encryption mechanism that is used for recordings.
  • The received transcript is deleted from VoiceBase with an explicit API DELETE call.
  • The transcription gateway asserts based on the service administration role and tenant key validation that the correct tenant is using the gateway.
  • All transcription data elements stored locally in the database are encrypted.