Additional Configuration Options for your Web Pages

In addition to context attributes, you can control other widget behaviors listed in the following table.

Additional configuration options for your web pages are listed in the following table.

Additional Configuration Options for your Web Pages

Method Description
liveApi.controller.settings.startVideoInFullScreen

Choose whether the video engagement starts in full-screen mode (true), or as an overlay (false). Default value: false

liveApi.controller.service.startCallDirectly

Choose whether to start an engagement automatically when the customer opens the page containing the widget. When set to true, the widget is hidden from the customer. Default value: false

liveApi.controller.settings.hidePauseButton

Choose whether to hide the pause button from the customer on the mobile widget, preventing them from pausing the call. Default value: false

liveApi.controller.settings.hideEndCallButton

Choose whether to hide the end-call button from the customer in the mobile widget, preventing them from ending the call themselves. Default value: false

liveApi.controller.settings.hideQueueLengthIndicator

Choose whether to hide the queue length indicator from the customer as they wait to be connected to an associate. Default value: false

liveApi.controller.settings.attemptFaceMatchWhenVerifyingIdentity

In the context of verifying the identity of your customers, use this setting to enable the facial recognition capability provided by Jumio. See Implementing Identity Verification in a Web or Mobile App for more info. Default value: false

liveApi.controller.service.skipRecordingPermissionRequest

Disable the recording permission request warning presented to customers before they can join a recorded call. Default value: false

For more information about context configuration, see the Live Experience JavaScript API Reference.

Next, see Add Origin Domains.