Change Members' Tiers Manually

Usually, member tiers are changed by promotions when they have accumulated the necessary number of points or some other necessary action needed to qualify for a different tier. These tier changes occur automatically during a batch process. You can also change a member's tier

Before changing a member's tier manually, you can optionally perform a tier assessment for a loyalty program member to determine whether the member's tier qualifying balance is sufficient to upgrade to a higher tier. For details, see the Assess a Member's Tier topic.

To change a member's tier manually:

1. Open Loyalty Members.

2. Open the Edit Member page for your member.

3. Click the Tier icon.

4. Click the Change Current Tier button, and complete the necessary fields.