Overview of Merging Members

You can merge up to five Oracle Loyalty member accounts into another member account. For example, a merge can be useful if someone enrolled in the same program twice by mistake and accrued points in both memberships. A merge combines these two memberships into

During the member merge, there are two kinds of members:

• Remaining Member. The member that remains after the merge. You select this member before you confirm the merge.

• Deactivated Members. The members that don't remain after the merge. Once the merge is complete, the status of the deactivated members changes to Merged and these members can't be merged again.

You must follow these guidelines for the merge to be successful:

• All the members must be enrolled in the same program.

• Member merge is only supported for individual members.