1. Administering Loyalty
  2. Overview of Oracle Loyalty Service Requests

Overview of Oracle Loyalty Service Requests

Use service requests to capture and manage service inquiries related to enrollment, membership updates, transactions or disputes in your loyalty program service center. All service request status and details are accessible on the Member Details page, and this helps you to engage with your

Here are two things you must do before you get started:

  1. Add the Loyalty Member field to the Service Request Creation page and the Service Request Details page layouts.

    For more information on adding fields to page layouts, see Working With Page Layouts in the Oracle Applications Cloud Configuring Applications Using Applications Composer guide.

  2. Set up Oracle Loyalty to support Computer Telephony Integration (CTI).

    For more information on configuring CTI, see Oracle B2B Service Implementing B2B Service and the Oracle Loyalty Implementing Loyalty guides.