1. Implementing Loyalty
  2. Set Up Oracle Loyalty to Support Audit Trail

Set Up Oracle Loyalty to Support Audit Trail

What is audit trail? You use audit trail to identify changes to attributes of the Loyalty Member object made using the application pages, web services, or other processes. The audit history shows you how a business object obtained its current value, and lists old

Note:

This guide complements the Oracle Applications Cloud Using Common Features guide, and this topic complements specifically the chapter Audit. This guide assumes that you're familiar with Oracle CX Sales and B2B Service functionality.

Before you set up audit trail in Oracle Loyalty, it's a good idea to start with creating Loyalty Member custom attributes in Application Composer. By doing this first, these custom attributes are already available for you during your audit trail setup. For more information, see the chapter Set Up Oracle Loyalty Attributes and Custom Fields in the Oracle Loyalty Extending guide.

Here's how you set up audit trail in Oracle Loyalty:

  1. Open Setup and Maintenance and select Customer Loyalty from the Setup menu.

  2. In the Functional Areas list, click Loyalty Foundation and select All Tasks from the Show menu.

  3. Select the Manage Audit Policies task.

  4. First, in the Oracle Fusion Applications pane, do the following:

    • From the Audit Level menu, select Auditing.

    • Click Configure Business Object Attributes.

      The Configure Business Objects Attributes page opens.

  5. Next in the Product menu, select Loyalty.

  6. In the Loyalty Member: Audited Attributes section, click the plus sign (+) to add the attributes you want to audit for the Loyalty Member object.

    Here are the attributes you can audit for a loyalty member.

    Attribute Display Label

    Attribute Name

    Type

    Corporate Currency Code

    CorpCurrencyCode

    Text

    Currency

    CurrencyCode

    Menu - RatedCurrenciesVO

    Currency Conversion Rate Type

    CurcyConvRateType

    Text

    Date of Member's Last Tier Change

    LstTierChangeDt

    DateTime

    Member Class

    MemberClassCode

    Menu - Member Class

    Member Group

    MemberGrpCode

    Menu - Member Group

    Member Phase

    MemberPhaseCode

    Menu - Member phase

    Status

    StatusCode

    Menu - Member status

  7. When you have selected all the attributes you want to audit, click OK, and then click Save and Close.