Email settings

The email address that captures bounceback responses.

Your organization may have multiple bounceback addresses. If you are not sure what the address should be, contact your administrator.

When a branded domain is set up in your account, it will link to your chosen URL and appear in the same spot in every email. Learn more about setting up branded domains.

Important: This feature is currently released under our Controlled Availability program. To request access to this feature, please log in to My Oracle Support and create a service request.

The email footer. The selected email group may have a default header that you can change. Learn more about email footers.

The email group for the email. Email groups are used to manage emails that have a common property, such as a geographic location, type of customer, and so on. The email group determines the default headers and footers. You can override the email group defaults without affecting other emails in that group. Learn more about Oracle Eloqua email groups.

Tip: As a best practice, do not specify an email group until after you create your email. After you save the email, you cannot change the email group. In order to change the email group, you must recreate the email, then assign it to the correct group.

The email header. The selected email group may have a default header that you can change. Learn more about email headers.

Using the Design Editor, you mange the header directly from the email canvas. See Adding email headers and footers in the Design Editor to learn more.

Allows you to turn off tracking for the email.

Turning on tracking adds the tracking pixel to the email when it is sent. Find out more about tracking emails.

Only turn off this setting if you do not want to track email metrics for the email and do not want to be able to report on the email's performance. Learn more about disabling tracking.

With this option, you can choose between legacy rendering and the newer rendering offered by Eloqua. The new rendering uses an updated HTML Doctype and will improve the rendering experience in email clients and web browsers. Learn more about this setting.

This is available in the Design Editor only.

Set the character encoding to use when sending the email.

If you are using a double-byte language in the email (such as Chinese) or may translate the content in future, set this to Unicode (UTF-8).

The display name and address for the sender. If you don't provide a reply-to address, replies are sent to the from address.

Note: We recommend using an address from your organization's domain instead of something from a public ISP like Gmail or Yahoo!. This can help ensure the email is delivered to the recipients inbox. For more information, see Email deliverability

The name for the email.

Text to display under the sender name and subject in the receiver's inbox. Preview text only appears in an inbox. It doesn't appear in the email when it is opened.

Preview text is not supported by all email clients. Refer to this article for support information.

The display name and email address for replies to the email. This may be the same as the from information.

If you don't provide a reply-to address, replies are sent to the from address.

Allows you to send a plain-text version email only. Learn more about plain-text emails.

Plain-text emails do not include a tracking pixel. Without a tracking pixel, you can only view engagement metrics if an email link is clicked. Some contacts may be setup to only receive plain-text emails.

The email subject line. This can include field merges or dynamic content. See Creating dynamic subject lines in the Design Editor to learn more.

In the Design Editor, you can add Unicode currency symbols and special characters by using the Insert menu.

Note: Subject lines are plain text and cannot include HTML. You can use characters supported by the character encoding you have selected for the email but be sure to test your emails. A recipient's email client might not render all characters as expected regardless of the encoding.