Event management FAQs
In a single Event with three sessions, can each one have different waitlist number?
No, the current functionality only allows for the same waitlist number for each session.
For Custom Fields, can I reuse these fields for different Events?
Yes, you can reuse these fields in different events as long as they have the same field names. They are populated based on the fields for the event.
Can I manually send an Email with Custom Object Record Email fields?
Yes, but the custom object record email fields will only populate with the default values. For the custom object record fields to populate from event fields, the email must be sent via event actions or program builder so that it knows with which event it is associated.
Are there limitations to Custom Object Records?
At this time, custom object record data cannot be used with the following:
- Hypersite Field Merges
- Data look-up on the field data (only on a count of the set)
- To key off Dynamic Content in Emails
CRM information can be auto-synched into custom object records (for example, to update the purchase history). Custom object record information can also be written into the CRM, but the integration required for this is complex. Talk to your customer success manager for more information.
What happens if a user submits more than 4,000 characters?
An extended data form field can capture 2,000 characters, but a custom object Record field captures 4,000 characters. If the user submits 5,000 characters, then the Form data report will capture the first 2,000 characters. The custom object record will capture the first 4,000 characters. The last 1,000 characters will not be captured or retrievable.
During testing I added a Custom Object Record, enabled the service and received the confirmation email. What happens if I disable and then re-enable the service? Do I receive the notice again?
No, each service will only run on the custom object record members once. It will not repeat itself. If the custom object record was deleted and entered again, then it will receive another confirmation email.
If someone submits the Form for session A, then resubmits the Form the next day for session B, do they receive a confirmation email for session B?
Yes, they will receive a confirmation for session B. However, this will not happen if this occurs within the same 15 minute interval that the custom object record service runs on.
Can I re-use event fields for different events?
Yes, you can re-use these email fields in different events as long as they are the same field names. Data is populated based on the fields for the event.
Can I manually send an email with custom object record email fields?
Yes, however, the custom object record email fields only populate with the default values. For the custom object record field to be populated, it must be sent via event actions or program builder so that it knows which event it is associated with.