Replacing expired certificates
If your identity provider's certificate or Oracle Eloqua's certificate has expired, users will no longer be able to login to Oracle Eloqua using single sign-on.
Verifying that a certificate has expired
If a certificate has expired, your users would not be able to login to Oracle Eloqua using single sign-on. If you turn on debug mode, you might also receive the error "The signature of your request is invalid".
To verify if a certificate has expired:
- Click Settings
.
- Click Single Sign-On in the Users and Security area.
- Click the Certificates tab.
This tab shows the certificate’s expiry date and expired certificates are highlighted in red. If an identity providers certificate has expired, you must generate a new one.
If you have implemented single sign-on with Salesforce, refer to the product documentation for more information on generating certificates.
Uploading a new identity provider certificate
If an identity provider's certificate has expired, you must generate a new one. After you have the new certificate, you can upload it to Oracle Eloqua. If you have implemented single sign-on with Salesforce, refer to the product documentation for more information on generating certificates.
To upload a new certificate to Oracle Eloqua:
- Click Settings
.
- Click Single Sign-On in the Users and Security area.
- Click the Certificates tab.
- Click Upload and upload the new certificate.
Generating a new Oracle Eloqua certificate
If Oracle Eloqua's certificate has expired, you must generate a new one. The new certificate can then be uploaded to your identity provider.
To generate a new Oracle Eloqua certificate:
- Click Settings
.
- Click Single Sign-On in the Users and Security area.
- Click the Certificates tab.
- Click Create and complete the certificate settings.
- Click Save.
The new service provider certificate opens.
- Click
to download Oracle Eloqua's certificate.
After you download the certificate, you must upload it to your identity provider. If you have implemented single sign-on with Salesforce, refer to the product documentation for more information on updating connected apps.