How do I get help?
If you need help, create a My Oracle Support (MOS) service request at https://support.oracle.com. You can create service requests for permission requests, comments, or suggestions about Oracle Responsys documentation.
Within your service request, also known as an "SR", include the following details, as appropriate:
- Your pod or your account endpoint and account name
- The endpoints in question for each call
- The request payloads that correspond with those endpoints
- The response headers and response body from those calls
- Exact error messages and HTTP status codes
It's important to contact Support as soon as possible to ensure error logs are still retrievable.