Skipped Addresses
There are several reasons why a contact in your distribution list may be skipped (meaning the message is not sent to the address associated with that contact).
Explicit suppression is a common cause of "skips," and addresses can be suppressed through several mechanisms: instance-wide and message-specific suppression lists, message-specific lists of addresses to avoid, and message-specific lists of domains to avoid. There is also a list of domains that can receive only text messages, so the required message format may not be available for a particular address.
Reasons for skipped records are:
- Invalid email address – Or – Bad email address
The address is malformed. At launch time, the software uses a detailed set of Internet standards for determining the validity of each address in your distribution list.
- Email domain is
suppressed.
The address belongs to a domain that is explicitly suppressed.
- Email address is
suppressed.
The address is explicitly suppressed.
- Missing data for $fieldName$
There is no data available to fill in the named text replacement field (
$fieldName$) in the message document. - Personalization error: message
The cited error (message) occurred during personalization of the message.
- Suppressed
(Test launches) The address is explicitly suppressed, belongs to a domain that is explicitly suppressed, or contains a string that appears in the list of censored words for your account.