Managing add-on features

You may need to modify your Oracle Marketing Automation for Responsys and Eloqua service environment if your organization purchases add-on features or downgrades services at renewal time. The sections in this topic describe how to perform these actions.

Adding resource allocations

If the buyer who purchased the Oracle Marketing cloud service makes changes to the account to add services, Oracle Cloud notifies the account administrators. The email shows the product ordered and the order number.

If you purchase new add-on product features, you can use the Oracle Cloud portal to allocate them to an "Active" Oracle Marketing Automation for Responsys and Eloqua service environment.

To add allocations to a service environment:

  1. Click the My Services URL in the email you received from Oracle.

    The Sign in to Oracle Cloud page is displayed.

  2. Enter your User Name and Password, and then click Sign In.

    After you sign in, the Oracle Cloud - Dashboard is displayed.

  3. Click the Oracle Marketing Automation for Responsys and Eloqua tile to view the service details.

  4. On the Service: Oracle Marketing Automation for Responsys and Eloqua - Overview page, locate the active service environment to which you want to allocate one or more add-on product features. Click its action menu button, and then select Modify.

  5. The Modify Oracle Marketing Automation for Responsys and Eloqua Instance page is displayed. Enter the desired allocation amounts in the fields provided. For example, to add Oracle Marketing Automation Responsys Send Time Optimization Cloud Service, you would type 1 in its field.

  6. When you have finished, scroll to the bottom of the page and click Modify.

    The Confirmation dialog is displayed. Click Modify again to submit your changes to Oracle for configuring. You can also click Cancel to go back to the Modify Oracle Marketing Automation for Responsys and Eloqua Instance page without making updates to your service environment, and then click Cancel again to return to the Service Details:Oracle Marketing Automation for Responsys and Eloqua page.

    After you update the service environment, the Service Details:Oracle Marketing Automation for Responsys and Eloqua page is displayed and a message banner across the top of the screen identifies the service environment that was updated.

    Important: The add-on product features will not be available right away. It takes Oracle several days to complete all of the steps to activate add-on product features for your service environment. Oracle notifies you by email when the new add-on product features are ready to use.

  7. Log out of Oracle Cloud: Click the user menu, and then select Sign Out.

The Oracle Marketing Automation for Responsys and Eloqua service environment's status remains "Active" during the update. When the updates are completed, you will receive an email from Oracle Cloud informing you of the updates made to the service environment. If you log in to the Oracle Cloud portal after the updates are completed, you will see that the service environment details now show the newly added products.

Removing resource allocations

If you are up for renewals and you have chosen to downgrade add-on services, you must use the Oracle Cloud portal to remove resource allocations from your organization's service environment.

IMPORTANT: Do this before your order is submitted, so that your subscription matches what was entered in the ordering system. Otherwise, you may receive a quota breach notification. See Oracle Cloud portal Troubleshooting FAQ for information about what to do if you receive a quota breach notification.

To remove resource allocations from a Oracle Marketing Automation for Responsys and Eloqua service environment:

  1. Click the My Services URL in the email you received from Oracle.

    The Sign in to Oracle Cloud page is displayed.

  2. Enter your User Name and Password, and then click Sign In.

    The Oracle Cloud - Dashboard is displayed.

  3. Click the Oracle Marketing Automation for Responsys and Eloqua tile to view the service details.

  4. On the Service: Oracle Marketing Automation for Responsys and Eloqua - Overview page, locate the active service environment from which you want to remove one or more add-on product features. Click its action menu button, and then select Modify.

  5. The Modify Oracle Marketing Automation for Responsys and Eloqua Instance page is displayed. Enter the desired de-allocation amounts in the fields provided.

    • De-allocation amounts are entered as negative numbers. For example, to remove the Oracle Marketing Automation Responsys Send Time Optimization Cloud Service, type -1 in its field.
    • If you are unsure of how much you have available to de-allocate, the Current field shows the amount currently allocated to the service environment.
    • You can also start typing in the field. A tool-tip will show the minimum and maximum amounts that you can enter.

  6. When you have finished, scroll to the bottom of the page and click Modify.

  7. The Confirmation dialog is displayed. Click Modify to submit your changes to Oracle for configuring. You can also click Cancel to go back to the Modify Oracle Marketing Automation for Responsys and Eloqua Instance page without making updates to your service environment, and then click Cancel again to return to the Service: Oracle Marketing Automation for Responsys and Eloqua page.

    After you update the service environment, the Service: Oracle Marketing Automation for Responsys and Eloqua page is displayed and a message banner across the top of the screen identifies the service environment that was updated.

    Important: The change is not reflected on the service environment's details right away. Depending on the change, it may take Oracle several days to complete all of the steps to deactivate add-on product features for your service environment. Oracle notifies you by email when the change is completed.

  8. Log out of Oracle Cloud: Click the user menu, and then select Sign Out.

    The Oracle Marketing Automation for Responsys and Eloqua service environment's status remains "Active" during the update. When the updates are completed, you will receive an email from Oracle Cloud informing you of the updates made to the service environment. If you log in to the Oracle Cloud portal after the updates are completed, you will see that the service environment details reflect the changes you made.

Learn more

Oracle Cloud portal Troubleshooting FAQ (Oracle Marketing - Cloud Portal Help Center)

add-on features, modify service environment, modify service instance