Incorrect Acknowledgment
Incorrect Acknowledgment Sent When Form Submitted
Because an acknowledgment did go out, it's clear Oracle Responsys is applying some rule to the form. There are two possibilities.
- Wrong rule is associated with the form.
When you create a rule, you specify the form to which it applies. Check the rule definition to ensure that it's associated with the right form.
- Form rules are being applied in the wrong order.
Same as above.