Issue Management expands customer support capabilities and allows for detailed customer follow up regarding sold or manufactured products. Customer support reps and Quality Assurance employees have access to product issues as well as Engineering Managers, QA Manager, or Product Managers. Use this subject area to track a product modules or version updates and track support responses to customers.
This subject area can answer the following business questions:
The following duty roles secure access to this subject area:
Not applicable.
This subject area supports Support issue date
Time dimension is linked to NetSuite Support issue date.
The grain is at the NetSuite - Support issue date
None.
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