# DW_NS_SUPPORT_CASE_F

This fact table contains the details of support cases logged by users and consists of activity details like response, closure, assignment etc.

## Details

Module:

## Key Columns

id

## Columns

Columns
Name | Datatype | Length | Precision | Not Null | Comments | Referred Table | Referred Column
--- | --- | --- | --- | --- | --- | --- | ---
id | NUMBER | 38 | 0 | True | Transaction Identifier. |  |
SOURCE_RECORD_ID | VARCHAR2 | 999 |  |  | This column is for Oracle Internal use only. Composite key that consists of all PK values of the transaction. This consists combination of columns that defines the granularity of the table and identifies a row uniquely. |  |
assigned | NUMBER | 38 | 0 |  | Assigned entity identifier. | DW_NS_employee_D | id
casenumber | VARCHAR2 | 128 |  |  | Auto generated number associated with case. |  |
category | NUMBER | 38 | 0 |  | The category associated with the transaction or record. | DW_NS_supportCaseType_D | id
company | NUMBER | 38 | 0 |  | Company. | DW_NS_entity_D | id
datecreated | TIMESTAMP |  |  |  | Created date of this record. |  |
email | VARCHAR2 | 999 |  |  | email id. |  |
enddate | TIMESTAMP |  |  |  | Transaction end date: the date the project is finished. |  |
firstissueattached | TIMESTAMP |  |  |  | The date and time of when an issue was first attached to the case. |  |
firstissueremoved | TIMESTAMP |  |  |  | The date and time of when an issue was first detached from the case. |  |
helpdesk | VARCHAR2 | 16 |  |  | Flag to indicate if the case is an internal one and is being submitted by or for an employee. |  |
initialresponsetime | NUMBER |  |  |  | The duration between the time the case was created and the first response to the customer. |  |
isinactive | VARCHAR2 | 16 |  |  | flag to identify if the record is inactive. |  |
issue | NUMBER | 38 | 0 |  | Identifier of the kind of issue, the support case is logged for | DW_NS_supportCaseIssue_D | id
item | NUMBER | 38 | 0 |  | Identifier of the item. | DW_NS_item_D | id
lastcustomermessagereceived | TIMESTAMP |  |  |  | The date and time of the last message received from the customer. |  |
lastissueattached | TIMESTAMP |  |  |  | The date on which the last issue was attached to the case. |  |
lastissueremoved | TIMESTAMP |  |  |  | The date on which the last issue was removed from the case. |  |
origin | NUMBER | 38 | 0 |  | Identifier of the origin through which the support case is reported | DW_NS_supportCaseOrigin_D | id
phone | VARCHAR2 | 128 |  |  | Phone number. |  |
priority | NUMBER | 38 | 0 |  | The priority number associated with a wave. | DW_NS_supportCasePriority_D | id
startdate | TIMESTAMP |  |  |  | Start Date which is used to autofill the related downstream transaction (e.g. If a sales order includes a Start Date and End Date, those dates autofill on the invoice or cash sale when the order is billed ). |  |
status | NUMBER | 38 | 0 |  | Read-only field that indicates the status identifier of the transaction. | DW_NS_supportCaseStatus_D | id
subsidiary | NUMBER | 38 | 0 |  | Subsidiary identifier associated with this transaction. | DW_NS_Subsidiary_D | id
supportfirstreply | TIMESTAMP |  |  |  | The date and time of when the first reply message was sent to the customer. |  |
timetoassign | NUMBER |  |  |  | The time between when the case was created and when it was assigned. |  |
timetoclose | NUMBER |  |  |  | The difference between Date Created and Date Closed. |  |
title | VARCHAR2 | 512 |  |  | Title. |  |
timeelapsed | NUMBER |  |  |  | Total number of hours the case has been actively running, excluding time spent on hold. |  |
timeonhold | NUMBER |  |  |  | Total number of hours the case has been on hold since case creation. |  |
timeopen | NUMBER |  |  |  | Total number of hours the case has not been on hold or closed. |  |

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