NetSuite - Support Case

Description

Record type included in NetSuite Support Management that is used to track key support case details. Use this subject area to track support cases by Customer, Support Rep, Case Type, Escalations and Time to Resolution.

Business Questions

This subject area can answer the following business questions:

What are the total number of Support Cases?

Job Roles

The following job roles secure access to this subject area:

NA

Duty Roles

The following duty roles secure access to this subject area:

NetSuite Analytics Warehouse Project and Support Management Duty

Primary Navigation

Not applicable.

Time Reporting

This subject area supports Support case date

Time dimension is linked to NetSuite Support case date.

Transactional Grain

The grain is at the NetSuite - Support case date

Special Considerations

None.