NetSuite - Support Issue

Description

Issue Management expands customer support capabilities and allows for detailed customer follow up regarding sold or manufactured products. Customer support reps and Quality Assurance employees have access to product issues as well as Engineering Managers, QA Manager, or Product Managers. Use this subject area to track a product modules or version updates and track support responses to customers.

Business Questions

This subject area can answer the following business questions:

What are the total number of Support Issues?
What is the response time for issues?

Job Roles

The following job roles secure access to this subject area:

Duty Roles

The following duty roles secure access to this subject area:

NetSuite Analytics Warehouse Project and Support Management Duty

Primary Navigation

Not applicable.

Time Reporting

This subject area supports Support issue date

Time dimension is linked to NetSuite Support issue date.

Transactional Grain

The grain is at the NetSuite - Support issue date

Special Considerations

None.