NetSuite — Support Case
These metrics will be used in the Analytics Currency (AC) fact folder, Base Currency (BC) fact folder and Transaction Currency (TC) fact folder in Subject Areas. Analytics currency and exchange rate type will be configured during product implementation. Exchange rate date basis will be work order date to convert to analytics currency. Metrics in these folders will show amounts in their respective currencies.
Metrics
| Metric | Metric Definition |
|---|---|
| Total Number of Support Cases | This is a metric that can be used to describe a transaction under C2.This specific attribute can be used to describe the D2 |
| Initial Response Time | This is a metric that can be used to describe a transaction under C2.This specific attribute can be used to describe the D2 |
| Time Lapsed | This is a metric that can be used to describe a transaction under C2.This specific attribute can be used to describe the D2 |
| Time On Hold | This is a metric that can be used to describe a transaction under C2.This specific attribute can be used to describe the D2 |
| Time To Open | This is a metric that can be used to describe a transaction under C2.This specific attribute can be used to describe the D2 |
| Time To Assign | This is a metric that can be used to describe a transaction under C2.This specific attribute can be used to describe the D2 |
| Time To Close | This is a metric that can be used to describe a transaction under C2.This specific attribute can be used to describe the D2 |