Projects and Support Management Metrics

Analyses Detail	Analyses Description	Related Subject Areas
Project Hours and Timesheet	Review project hours billed and approved as well as billable hour revenue. Review top clients by hours, top employees, and timesheet details. Users canalso do time tracking using in-built canvas.	NetSuite - Charge, NetSuite - Timesheet
Services	Review weekly and monthly charges as well as corressponding forecasts by type	Netsuite - Charge
Support and Case Incidents	Reivew Support Cases by Agent and support resolution flow and status. Utillize these metrics to review support rep productivity and to help gauge support details and efficiency.	NetSuite - Support Case