Checking SuiteProjects Pro Service Status

Note:

Effective August 19, 2025, SuiteProjects Pro service status information is incorporated into the NetSuite status page at https://status.netsuite.com/. The previous SuiteProjects Pro status page URL redirects automatically to the new status page.

For information about checking SuiteProjects Pro service status before August 19, 2025, see Previous SuiteProjects Pro Status Page.

The NetSuite service status page is a communication tool used to inform you of service interruptions, degraded performance, and unplanned outages across Oracle NetSuite services. If you can't access the SuiteProjects Pro user interface your SuiteProjects Pro account URL, you can check the service status at https://status.netsuite.com.

The status page includes the following sections:

Metrics – The NetSuite status page shows the number of application requests made and the average uptime across all NetSuite services except SuiteProjects Pro over a rolling 12-month window, updated monthly. These metrics aren't available for SuiteProjects Pro on the NetSuite status page.
Subscribe to Updates – Click Subscribe to Updates to receive email or phone updates regarding incident reports that are published to the status page.
Current Status – View the current status of NetSuite services across the different data center regions.

For SuiteProjects Pro service status information, find the row for SuiteProjects Pro in the Current Status table. Other rows in the Current Status table show the status of other NetSuite services that don't affect SuiteProjects Pro functionality or, in the case of Asynchronous services and SuiteTalk, affect only the SuiteProjects Pro NetSuite integration.

Note:
SuiteProjects Pro runs in two geographically separated data centers: a primary data center in Virginia (US Ashburn) and a secondary data center in Arizona (US Phoenix). The secondary data center provides data mirroring, disaster recovery, and failover capabilities should the primary data center become nonoperational. For more information, see SuiteProjects Pro Data Center.
Event Reports – View reports that describe downtime events or service notifications. Downtime events are service interruptions, defects, and outages that affect NetSuite performance or availability. Service notifications provide more information about ongoing events or security concerns. In both cases, posts are updated with the time of event resolution. To receive notifications only for a specific event, click Subscribe next to the event report.
Event History – View a history of event reports published to the status page in the past 30 days.

Note:

The status page includes status information about other NetSuite services. Asynchronous services and SuiteTalk status affect the SuiteProjects Pro NetSuite integration. However, the status of the following NetSuite services does not otherwise impact SuiteProjects Pro functionality.

Application UI – NetSuite user interface
Asynchronous Services – NetSuite backend processes, for example, ERP processes and SuiteScript processors
Email – NetSuite email infrastructure
SuiteAnalytics Connect – ODBC, JDBC, and ADO.NET connections to NetSuite data
SuiteAnswers – NetSuite self-service support site for NetSuite and SuiteProjects Pro users
SuiteCommerce Checkout – web store checkout processing for web stores running on NetSuite
SuiteCommerce Webstore / Instore – web stores running on NetSuite
SuiteTalk – NetSuite SOAP Web Services, NetSuite REST Web Services, and partner integrations

For details about the Oracle NetSuite service level commitment, see the Service Level Commitment document.

Status Icons

NetSuite services fall into one of four statuses and are indicated by the status icons below: Normal Performance, Degraded Performance, Partial Outage, and Outage.

Status Icon	Meaning	Examples
	Normal Performance	No issues affecting any NetSuite or SuiteProjects Pro accounts.
	Degraded Performance	No service interruption, but there may be performance issues.
	Partial Outage	There is an issue that impacts only a subset of NetSuite or SuiteProjects Pro accounts.
	Outage	There is a system-wide issue impacting all NetSuite or SuiteProjects Pro accounts.

Status Icon

Meaning

Examples

Normal performance icon

Normal Performance

No issues affecting any NetSuite or SuiteProjects Pro accounts.

Degraded performance icon

Degraded Performance

No service interruption, but there may be performance issues.

Partial outage icon

Partial Outage

There is an issue that impacts only a subset of NetSuite or SuiteProjects Pro accounts.

Outage icon

Outage

There is a system-wide issue impacting all NetSuite or SuiteProjects Pro accounts.

How to Subscribe to Updates

Click the Subscribe to Updates button to opt in to receive email or SMS notifications about the status of NetSuite services. Provide your email address or phone number, and then you can choose to subscribe to all updates, or to updates for specific data centers and NetSuite services.

You'll receive a notification prompting you to confirm the subscription. When you've confirmed, you'll receive a subscription confirmation message.

How to Unsubscribe from Receiving Updates

You can unsubscribe by clicking the Manage your Subscription link in any of the notifications that you receive from the status page. You'll receive a notification confirming that you have unsubscribed successfully.

For subscription help, please contact NetSuite Support.

Previous SuiteProjects Pro Status Page

The SuiteProjects Pro service status page is a communication tool used to inform you of service interruptions, degraded performance, and unplanned outages. If you are unable to access the SuiteProjects Pro user interface at your SuiteProjects Pro account URL, you can check the service status at https://status.netsuitesuiteprojectspro.com.

Note:

OpenAir is now SuiteProjects Pro. The URL for the system status page now is https://status.netsuitesuiteprojectspro.com. The previous URL https://status.openair.com redirects to the new one until further notice. For more information about the change, see Introducing SuiteProjects Pro.

The status page includes the following information:

Current status — View the current service status.
System Uptime: Last 12 Months — View the aggregate number of application requests made and the average uptime across SuiteProjects Pro services over a rolling 12-month window, updated periodically. The information includes the date range covered by these metrics.
System Uptime: Last Month — View the average uptime for the past month. The information includes the month covered by these metrics.
Today — View any downtime incidents, scheduled maintenance events, or other concerns currently impacting SuiteProjects Pro services.
Scheduled Maintenance — View a list of recent and future scheduled service maintenance events. Each scheduled maintenance list entry shows a status. For more information about the event, point to the question mark
Past incidents — View a history of past downtime incidents.