Show last NetSuite integration error on timesheets

This feature lets users with the relevant role permission identify common issues preventing the export of timesheets to NetSuite and take any corrective actions within their control.

If this setting is enabled and if an error occurs when OpenAir attempts to export a timesheet to NetSuite, OpenAir stores the integration error message for that record in the Last NetSuite integration error custom field.

• Only the error message from the last integration run is stored, if any. OpenAir clears the Last NetSuite integration error field if the timesheet exports successfully to NetSuite.

• The Last NetSuite integration error field shows:

  • As a read only field on the properties form for Timesheets.

  • As a column on Timesheets list views.

• When Show last NetSuite integration error on timesheets is enabled, the following integration role permission becomes available in Administration > Global Settings > Users > Roles: Allow employee to view last NetSuite error on timesheets.

• Only administrators and employees with the Allow employee to view last NetSuite error on timesheets role permission can see the Last NetSuite integration error.

• The error message displayed on the properties form or list view is the same as:

  • The message displayed on screen when running the integration manually.

  • The message recorded on the integration run log accessible from the Status screen. See Reviewing the Integration Run History and Status.

Note:

Review the following guidelines:

• If you enable Show last NetSuite integration error on timesheets for the first time, OpenAir creates a custom field associated with timesheets to store the last NetSuite integration error message.

• The Last NetSuite integration error field is not cleared if you disable Show last NetSuite integration error on timesheets. Employees with the relevant role permission will continue to see the last integration error recorded before you disabled the workflow setting. To hide the last integration error recorded, you must disable the role permission before disabling the workflow setting.