Troubleshooting the NetSuite Single Sign-On Integration
This help topic is a placeholder. Content will be added gradually to these pages. For information about troubleshooting the integration, see NetSuite Integration.
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Scenario |
Possible Solutions |
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The OpenAir screen in the PSA center tab shows the following message: Account mismatch from initial call to verify call |
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The OpenAir screen in the PSA center tab shows the following message: The db_id passed is invalid |
Check the |
The OpenAir screen in the PSA center tab shows the following message: Unable to verify the NetSuite user |
On the User Identification tab of the SuiteSignOn record in NetSuite, check that the Internal ID box is checked. |
The PSA center tab in NetSuite shows the following message: Unable to authenticate this user with NetSuite single sign-on. |
Change the Shared Secret on the SuiteSignOn record for OpenAir in NetSuite and enter the new Shared Secret on the OpenAir NetSuite Connector Credentials form in OpenAir (Administration > NetSuite Connector > Credentials). Make sure the Shared Secret does not include special characters or spaces. |
The OpenAir screen in the PSA center tab shows the following message: This user does not have access to Suite Sign-On. |
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