Troubleshooting

The first step in troubleshooting is to ensure that you have installed the latest version of Integration Manager so that you have the most recent enhancements, fixes, and features. Refer to Updating Integration Manager to a New Version for more information and considerations for updating.

If you are experiencing difficulties with Integration Manager or would like to enable an optional feature for your OpenAir account, create a support case. Our Customer Support staff and engineers will work with you to find a solution to your problem. See Creating a Support Case.

Before you create a support case, review the following resources:

• List of common errors and their solutions. See Troubleshooting Common Errors.

• API error codes. Integration Manager uses the XML API and the log file includes error codes returned by the API. See Error Codes.

Important:

Make sure you attach the Integration Manager log file (compressed as a ZIP file) when creating a support case.

To view the log in Integration Manager, go to Help > Display log.

The log file is located in the AppData folder for the Windows user – C:\Users\<username>\AppData\Roaming\OpenAir\Integration Manager\OpenAirManager.log.