1. What's New
  2. Release Preview Guide
  3. Preparing for Testing
  4. How to Report Release Preview Issues

How to Report Release Preview Issues

Report any issues you encounter during testing by calling OpenAir Customer Support or by submitting a case online.

Note:

Your release preview account is not connected to the production instance of SuiteAnswers. To submit a case, access SuiteAnswers from your OpenAir production account.

To submit a case:

  1. In you OpenAir production account, go to the User Menu and click Support.

  2. Click Explore SuiteAnswers.

  3. In SuiteAnswers, click Contact Support Online.

  4. Provide detailed information about the issue. Indicate that you encountered the problem in your release preview account, and not on your production account.

  5. Under Online Support, click Create Support Case and provide details of your issue.

    A case is created in the NetSuite Support system under your release preview account and is flagged as a problem.

Related Topics