Data That is Not Copied from Production to Sandbox
When a sandbox account is created or refreshed, the following information is not copied from your production account:
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Attachments and workspace documents
The attachment or document files are not copied from your production account to the sandbox account. Only the attachment or document metadata is copied across.
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Triggers
Automated tasks running behind-the-scenes on your production account are launched by triggers. Trigger information is not copied across from the production account during sandbox creation or refresh. To test these automated tasks on your sandbox account, you must enable the automated tasks and schedule them again by going to the corresponding form, changing the scheduled event configuration and saving the form. See Actions Required after Sandbox Creation or Refresh.
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SAML identity provider profiles
SAML identity provider profiles are not copied from your production account to the sandbox account. You must deploy SAML single sign-on on your sandbox account if required for testing or authentication. See Actions Required after Sandbox Creation or Refresh.
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Two-factor authentication (2FA) user settings and setup
The following user information is not copied from your production account to the sandbox account: Two-factor authentication required demographic setting, the 2FA required, 2FA status, Complete 2FA setup by date information shown on the employees list, user 2FA setup (authenticator app) information. You need to enroll users to sign in using 2FA and users will need to repeat the 2FA setup after each sandbox refresh, if required.
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Reports published using the Business Intelligence Connector feature
By default, the Business Intelligence Connector feature is never enabled for your sandbox account when the account is created or refreshed. Published reports in your production account are not copied across to the sandbox account. To test access to published report in your sandbox account, you must enable the feature for your sandbox and publish the reports to the Business Intelligence Connector in your sandbox account. See Actions Required after Sandbox Creation or Refresh.
Auditing information is copied across from your production account to your sandbox account. This includes audit trail fields, web services log reports, OpenAir NetSuite Connector status logs, user scripting logs. Review the following guidelines:
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Audit trail fields — The audit trail information recorded for every change to the record includes the internal ID for your company's OpenAir account (
db_id). Thisdb_idis different for your production account and your sandbox account. You can use this information to identify the changes that were made in your production account, and those that were made in your sandbox account after it was created or refreshed. -
Web services log reports — The reports show the web services requests made in your production account before the sandbox was created or refreshed and in your sandbox account after it was created or refreshed. Links to view the request and response for web services requests made in your production account do not work when viewing the report in your sandbox account.