1. Administrator Guide
  2. Opportunities
  3. Customer Sources

Customer Sources

You can create Customer Sources to capture OpenAir standard demographic information that includes Customer Sources. This field is visible on the list view of the customer data and in reports. Definition of customer sources is generally interpreted as how the customer was obtained. Examples are referral, marketing campaign, trade show, cold call, etc. If customer sources are not defined, then the field does not display on the Customer form. Customer sources may be created or inactivated at any time. Inactive customer sources do not appear as a valid selection on Customer forms. See Customers.

To define Territories, Business Types, Customer Sources or Customer Sizes:

  1. Go to Administration > Application Settings > Opportunities and select either Territories, Business types, Customer sizes, or Customer sources.

  2. Select the New entity you wish to create from the Create Button.

  3. Enter the name of the particular entity value.

  4. Add Notes for the value, if desired.

  5. Click Save.