Reset password and 2FA for your users

Use the Internal users list in Menu > Administration > Users to help a registered user recover access. A sign-in recovery email lets the user reset sign-in credentials, while Reset 2FA settings removes the current authenticator setup and requires the user to configure 2FA again.

Before you begin

You must have the administrator access profile.

Send a sign-in recovery email

1. Open Menu > Administration > Users.

2. Select Internal users, and then select User list.

3. Find the registered user who cannot sign in.

4. Open the row action menu and select Send sign-in recovery email.

5. Confirm the action.

QuickStart sends the user an authentication recovery email.

Reset 2FA settings

1. On Internal users > User list, find the registered user whose 2FA settings must be reset.

2. Open the row action menu and select Reset 2FA settings.

3. Confirm the action.

QuickStart clears the user’s current 2FA setup and sends an email confirming that the settings were reset. The reset action is no longer available until the user registers 2FA again.