Resolve an inactive or used access link

Invitation and credential-reset links are time-limited and can be used only once. When QuickStart reports that a link is inactive or already used, request a replacement link or continue with the credentials established through the original link, depending on the message and whether setup was completed.

If QuickStart displays Link no longer active:

1. Check your inbox and make sure you opened the most recent message.
2. Try the link in the most recent message again.
3. If the link still does not work, contact the person in your company who manages QuickStart and request a new invitation or recovery message.

If QuickStart displays Link has already been used:

1. If you already created your sign-in settings, use the QuickStart sign-in page link and sign in normally.
2. If you cannot sign in, select Can’t sign in? on your company’s sign-in page and request recovery instructions.
3. If you did not use the link, contact the person in your company who manages QuickStart because another person may have opened it.