Review gateway exception notifications

Review exception notifications from the integrated NetSuite Pay payment gateway to identify transactions that require attention and track whether each notification has been processed. These records are generated by payment-gateway processing, not created manually on this page. You can mark existing notifications as processed or unprocessed. Open Menu, select Banking, and then select Gateway.

Review gateway exception notifications

  1. Open Menu, select Banking, and then select Gateway.
  2. Select the Exception notifications tab.
  3. Filter or sort the list by gateway exception notification, source transaction, exception type, exception amount, created date, processed status, or memo.
  4. Select a notification to review details such as its merchant account, source transaction, transaction token, exception type, amount, memo, and payment method.
  5. From the notification’s row actions, select one of the following options:
    • Set as processed after you have handled the exception.
    • Set as unprocessed if the exception requires further attention.

The Processed value in the list changes to reflect the selected action.

You can use Download view from the list’s actions menu to download the current list view.

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