Manage a customer refund

Use Menu > Receivables > Customer refunds to find refunds issued against refundable customer payments, deposits, or credit memos. Depending on a refund’s state, you can review, edit, apply, unapply, print, or void it; voiding reverses its accounting impact and related applications.

Depending on the refund state, you can edit it, apply its remaining amount, unapply linked transactions, print it, or void it. Voiding reverses the refund’s accounting impact and un-applies affected transactions. An action can be unavailable when the refund is already voided, belongs to a closed posting period, or has another incompatible state.