Apply and unapply a credit memo

Apply a credit memo to reduce the amount due on one or more eligible customer transactions. Open Menu > Receivables > Credit memos.

Before you begin

You need an accepted credit memo with an unapplied amount and at least one eligible open transaction for the same customer. The affected posting period must be open.

To apply a credit memo

1. Open Menu > Receivables > Credit memos.
2. Open the credit memo.
3. Select Apply credit or Apply remaining credit.
4. Select the transactions and enter the amounts to apply.
5. Select Apply transactions.

The applied amount reduces both the credit memo’s unapplied amount and the amount due on the selected transaction.

The apply action is unavailable when the credit memo is fully applied or voided.

To remove all applications, select More actions > Unapply and confirm Unapply. The action is unavailable when the credit memo has no applied transactions or the change would affect a closed posting period.