Change your authenticator app

Replace the authenticator app used for two-factor authentication (2FA), including when you move the setup to a new phone. In the global navigation, select your name or initials, and then select My preferences.

Before you begin

• Have the current 6-digit authenticator code or an unused 8-digit backup code available.
• Install an OATH TOTP-compatible authenticator app on the device that you want to use.
• Changing the app makes the previous authenticator setup unavailable for QuickStart sign-in.

Steps

1. In the global navigation, select your name or initials, and then select My preferences.
2. In Categories, select Security and authentication > Two-factor authentication (2FA).
3. In the Change authenticator app section, select Change authenticator app.

4. In step 1, enter the current Verification code.

   If you cannot access the current app, select Use backup code and enter an unused backup code.

5. Select Next.
6. In step 2, review the authenticator app information, and then select Next.

7. In step 3, scan the QR code with the new app.

   If you cannot scan it, select Try a setup key instead and enter the displayed key in the app.

8. Enter the new 6-digit Verification code, and then select Confirm update.

Result

QuickStart displays an Authenticator app changed confirmation and sends a 2FA setup notification to your sign-in email address. Use codes from the new app for future verification.