Manage the ShipStation API account

Administrators can reset the integration API key, view the customer account ID, and inspect shipping partner logs in Menu > Integrations & Apps > ShipStation. Carrier and shipping-method setup is separate from management of the integration account.

Before you begin

Complete Register with ShipStation API and synchronize at least one integrated carrier account. Without a registered account, View account does not have a customer account ID to display.

Manage the account

  1. Open Menu and select Integrations & Apps.
  2. Open ShipStation and select the Settings tab.
  3. Choose the action you need:
    • Select Reset API Key only if the key might be compromised. Select Confirm to apply the new key.
    • Select View account to view the ShipStation API customer account ID used for support.
    • Select the Shipping partner logs tab to inspect shipping partner requests and responses when troubleshooting.

Resetting the API key changes the credential used by the integration. Do not reset it as a routine troubleshooting step.

Disconnect ShipStation

Disconnect only when you intend to stop using integrated shipping in QuickStart. This disconnects the integration; it does not close the external ShipStation account.

  1. Open Menu and select Integrations & Apps.
  2. For connected ShipStation, select Disconnect.
  3. Review Disconnect ShipStation?, and select Disconnect to confirm, or Cancel to keep the connection.

After successful disconnection, integrated shipping is no longer available and ShipStation displays Connect again. If the operation fails, the dialog remains available for retry.

Learn more