Create a return authorization

Create a return authorization to record which products a customer is permitted to return and to track the return through receipt and credit or refund. Start from a sales order or invoice to retain the source transaction and eligible items, or create a standalone authorization when no source transaction is available.

Choose how to create the return authorization

• Create a return authorization from a sales order to retain a link to an order with fulfilled items.
• Create a return authorization from an invoice to retain a link to the invoice.
• Create a standalone return authorization when no source sales order or invoice is available.

A return created from a source transaction retains the source link and its eligible items.