Check merchant account application status
Use Menu > Sales > Settings > Payments > Payment providers to check whether your NetSuite Pay merchant account application is pending approval, ready to configure, active, or inactive. The displayed status tells you whether the application is still under review, payment information can be configured, supported payments can be accepted, or a new application is required.
Before you begin
NetSuite Pay must be provisioned, and a merchant account application must have been started.
To check your merchant account application status
- Open Menu > Sales > Settings > Payments > Payment providers.
-
Review the merchant account application status:
- Pending approval means that the application was received and is under review.
- Ready to configure means that the application was approved and the payment information can be configured.
- Active means that the application was approved and payment information was configured. Your company can accept supported bank-account or payment-card payments.
- Inactive means that the merchant account is no longer active. You can apply again.
If the expected status is not displayed, reload the page. Contact QuickStart Support if the problem continues.