Apply and unapply a customer refund

Apply a customer refund to eligible customer payments, deposits, or credit memos to identify which available customer funds are being returned. Applying reduces the refundable amount on the selected source transactions; unapplying restores those amounts and makes them available for another refund or application.

Before you begin

You need an existing customer refund with an unapplied amount and at least one eligible customer payment, deposit, or credit memo for the same customer. The affected posting period must be open.

To apply a customer refund

1. Open Menu > Receivables > Customer refunds.
2. Open the customer refund.
3. Select Apply refund or Apply remaining refund.
4. Select the transactions and enter the amounts to apply.
5. Select Apply transactions.

The apply action is unavailable when the refund is fully applied or voided.

To remove all applications from the refund, open it, select More actions > Unapply, and confirm Unapply. The refund and the affected source transactions become available for a different application. The action is unavailable when the refund has no applied transactions or the change would affect a closed posting period.