Checking SuiteProjects Pro Service Status

Note:

Effective August 19, 2025, SuiteProjects Pro service status information is incorporated into the NetSuite status page at https://status.netsuite.com/. The previous SuiteProjects Pro status page URL redirects automatically to the new status page.

The NetSuite service status page is a communication tool used to inform you of service interruptions, degraded performance, and unplanned outages across Oracle NetSuite services. If you can't access the SuiteProjects Pro user interface your SuiteProjects Pro account URL, you can check the service status at https://status.netsuite.com.

The status page includes the following sections:

• Metrics – The NetSuite status page shows the number of application requests made and the average uptime across all NetSuite services except SuiteProjects Pro over a rolling 12-month window, updated monthly. These metrics aren't available for SuiteProjects Pro on the NetSuite status page.

• Subscribe to Updates – Click Subscribe to Updates to receive email or phone updates regarding incident reports that are published to the status page.

• Current Status – View the current status of NetSuite services across the different data center regions.

  For SuiteProjects Pro service status information, find the row for SuiteProjects Pro in the Current Status table. Other rows in the Current Status table show the status of other NetSuite services that don't affect SuiteProjects Pro functionality or, in the case of Asynchronous services and SuiteTalk, affect only the SuiteProjects Pro NetSuite integration.

  Note:

  The status page shows only the status of the primary data center for SuiteProjects Pro.

  SuiteProjects Pro runs in two geographically separated data centers: a primary data center in Virginia (US Ashburn S) and a secondary data center in Arizona (US Phoenix). The secondary data center provides data mirroring, disaster recovery, and failover capabilities should the primary data center become nonoperational. For more information, see SuiteProjects Pro Data Center.

  

• Event Reports – View reports that describe downtime events or service notifications. Downtime events are service interruptions, defects, and outages that affect NetSuite performance or availability. Service notifications provide more information about ongoing events or security concerns. In both cases, posts are updated with the time of event resolution. To receive notifications only for a specific event, click Subscribe next to the event report.

• Event History – View a history of event reports published to the status page in the past 30 days.

  

Note:

The status page includes status information about other NetSuite services. Asynchronous services and SuiteTalk status affect the SuiteProjects Pro NetSuite integration. However, the status of the following NetSuite services does not otherwise impact SuiteProjects Pro functionality.

• Application UI – NetSuite user interface

• Asynchronous Services – NetSuite backend processes, for example, ERP processes and SuiteScript processors

• Email – NetSuite email infrastructure

• SuiteAnalytics Connect – ODBC, JDBC, and ADO.NET connections to NetSuite data

• SuiteAnswers – NetSuite self-service support site for NetSuite and SuiteProjects Pro users

• SuiteCommerce Checkout – web store checkout processing for web stores running on NetSuite

• SuiteCommerce Webstore / Instore – web stores running on NetSuite

• SuiteTalk – NetSuite SOAP Web Services, NetSuite REST Web Services, and partner integrations

For details about the Oracle NetSuite service level commitment, see the Service Level Commitment document.

Status Icons

NetSuite services fall into one of four statuses and are indicated by the status icons below: Normal Performance, Degraded Performance, Partial Outage, and Outage.

Status Icon	Meaning	Examples
	Normal Performance	No issues affecting any NetSuite or SuiteProjects Pro accounts.
	Degraded Performance	No service interruption, but there may be performance issues.
	Partial Outage	There is an issue that impacts only a subset of NetSuite or SuiteProjects Pro accounts.
	Outage	There is a system-wide issue impacting all NetSuite or SuiteProjects Pro accounts.

How to Subscribe to Updates

Click the Subscribe to Updates button to opt in to receive email or SMS notifications about the status of NetSuite services. Provide your email address or phone number, and then you can choose to subscribe to all updates, or to updates for specific data centers and NetSuite services.

You'll receive a notification prompting you to confirm the subscription. When you've confirmed, you'll receive a subscription confirmation message.

How to Unsubscribe from Receiving Updates

You can unsubscribe by clicking the Manage your Subscription link in any of the notifications that you receive from the status page. You'll receive a notification confirming that you have unsubscribed successfully.

For subscription help, please contact NetSuite Support.