Setting Template Properties

The Properties tab enables you to specify the template name, description, owner, and time span.

You must assign a template owner to every template, which must be a Service Administrator or Power User. The current ID is the default owner. The template owner is also the default owner of all tasks in the template unless overridden at the task level.

Tasks in a template are organized by numeric template days. Each template has a Day Zero. You can specify the number of days a template tracks before and after the Zero day. Days before Day Zero are represented as Day-5, Day-4, and so on. Days after Day Zero are represented as Day 3, Day 4, and so on. A template has at least one day (Day Zero), even if you do not specify days before or after it.

To set template properties:

  1. On the Home page, click Application, and then click Task Manager.
  2. Click the Templates tab on the left.
  3. From the New or Edit Template dialog, on the Properties tab, enter:
    • Name: You can enter a maximum of 80 characters.

    • Description: You can enter a maximum of 255 characters.

    • Organizational Unit

  4. Enter the time span for the template.
    • For Number of Days Before Day 0, select a number.

    • For Number of Days After Day 0, select a number.

  5. Optional: Select Embedded Only if the template is only to be used as an embedded template.
    If this option is enabled, the template is not allowed to be deployed. This prevents supporting templates from being deployed by mistake.
  6. For Owner, use the default owner or click Select Owner Select User button. Administrators, or Power Users configured with the Administrator or Power User roles are the only roles that will display when you click Search to select a user to assign as an Owner. Any member of the Shared Services group can perform the role, but the same person cannot perform more than one role.
  7. Enter the necessary information in the template sections: