Alert Actions

The actions available for an alert depend on its ownership, status, and the security rights assigned to the user. For example, you can request information, submit, approve, claim, or reassign an alert, depending on your role and access.

Here's the table that lists the actions available and the required roles.

Table 6-3 Alert Actions and Available Roles

Action	Description	Role
Request Information	Allows the Assignee to send the alert back to the Owner to request more information	Assignee
Submit Alert	Allows the Owner or Assignee to submit the alert	Owner, Assignee
Approve Alert	Allows the Approver to approve the alert	Approver
Reject Alert	Allows the Approver to reject the alert	Approver
Claim Alert	Allows a team member assigned to the alert to claim it. Only available when the alert Assignee or Approver is assigned to a team instead of an individual. Claiming may be done even if the alert is claimed by another team/group member.	Assignee team member
Release Alert	Allows a team member to release a currently claimed alert	Current claimed assignee team member
Reassign	Allows an Administrator to reassign the alert to another user	Administrator
Force Close Alert	Allows an Administrator to change an alert status to Closed, regardless of the current status	Administrator
Refresh	Updates the alert with latest comments, status, and so on	All

To perform an action on an alert:

1. On the Home page, click Tasks, and then click the Alerts tab on the left to open the Alerts main page.

2. From the Alert list, select and open an alert and make sure the required information is completed.

3. From the Actions menu, select an available action.

   • Request Information

   • Submit

   • Approve

   • Claim

   • Release

   • Reassign

   • Request Reassignment

   • Force Close

   • Refresh