Supplier Customer Service Representative (Job Role)

Manages inbound purchase orders and communicates shipment activities for the supplier company . Primary tasks include tracking, acknowledging or requesting changes to new orders. Communicates order schedules that are ready to be shipped by submitting advance shipment notices, and monitors the receipt activities performed by the buying organization.

Role Hierarchy

The Supplier Customer Service Representative job role directly and indirectly inherits these roles.

• Supplier Customer Service Representative

  • Attachments User

    • CRM Stage Write

  • Business Intelligence Consumer

  • Manage Supplier Contracts in Supplier Portal

  • Purchase Agreement Management as Supplier

  • Purchase Order Management as Supplier

  • Shipment Management Supplier-Facing

    • Item Inquiry

    • Payables Invoice Import Submission

      • FSCM Load Interface Administration

Duties

This table lists the duties assigned directly and indirectly to the Supplier Customer Service Representative job role.

Duty Role	Description
Attachments User	UCM application role for access to attachments using the integrated user interface or the standalone product.
Business Intelligence Authoring	An author of Business Intelligence reports as presented in the web catalog. The role allows authoring within Business Intelligence Applications, Business Intelligence Publisher, Real Time Decisions, Enterprise Performance Management and Business Intelligence Office.
Business Intelligence Consumer	A role required to allow reporting from Business Intelligence Applications, Business Intelligence Publisher, Real Time Decisions, Enterprise Performance Management and Business Intelligence Office. This role allow you to run reports from the web catalog but it will not allow a report to be authored from a subject area.
CRM Stage Write	Allows uploading CRM content to stage area on content server
FSCM Load Interface Administration	Manages load interface file for import
Item Inquiry	Queries and views items in the enterprise.
Manage Supplier Contracts in Supplier Portal	Manage supplier contracts in the Supplier Portal.
Payables Invoice Import Submission	Submits Oracle Fusion Payables invoice import program.
Purchase Agreement Management as Supplier	Perform purchase agreement change management tasks as a supplier.
Purchase Order Management as Supplier	Perform purchase order change management tasks as a supplier.
Shipment Management Supplier-Facing	Manages inbound shipments, creates and uploads advance shipment notices and advance shipment billing notices.

Privileges

This table lists privileges granted to duties of the Supplier Customer Service Representative job role.

Granted Role	Granted Role Description	Privilege
FSCM Load Interface Administration	Manages load interface file for import	Access FSCM Integration Rest Service
FSCM Load Interface Administration	Manages load interface file for import	Load File to Interface
FSCM Load Interface Administration	Manages load interface file for import	Load Interface File for Import
FSCM Load Interface Administration	Manages load interface file for import	Manage File Import and Export
FSCM Load Interface Administration	Manages load interface file for import	Transfer File
Item Inquiry	Queries and views items in the enterprise.	Manage Item Attachment
Item Inquiry	Queries and views items in the enterprise.	Manage Item Catalog
Item Inquiry	Queries and views items in the enterprise.	Manage Item Global Search
Item Inquiry	Queries and views items in the enterprise.	Manage Product Management Search
Item Inquiry	Queries and views items in the enterprise.	Manage Trading Partner Item Reference
Item Inquiry	Queries and views items in the enterprise.	Manage Unit of Measure
Item Inquiry	Queries and views items in the enterprise.	View Item
Item Inquiry	Queries and views items in the enterprise.	View Item Organization Association
Item Inquiry	Queries and views items in the enterprise.	View Item Relationship
Item Inquiry	Queries and views items in the enterprise.	View Product Management Search
Manage Supplier Contracts in Supplier Portal	Manage supplier contracts in the Supplier Portal.	Enable Buy Intent
Manage Supplier Contracts in Supplier Portal	Manage supplier contracts in the Supplier Portal.	Manage Supplier Contracts in Supplier Portal
Payables Invoice Import Submission	Submits Oracle Fusion Payables invoice import program.	Create Payables Invoice by Web Service
Payables Invoice Import Submission	Submits Oracle Fusion Payables invoice import program.	Import Payables Invoice
Payables Invoice Import Submission	Submits Oracle Fusion Payables invoice import program.	View Payables Invoice
Purchase Agreement Management as Supplier	Perform purchase agreement change management tasks as a supplier.	Acknowledge Purchase Agreement
Purchase Agreement Management as Supplier	Perform purchase agreement change management tasks as a supplier.	Cancel Purchase Agreement
Purchase Agreement Management as Supplier	Perform purchase agreement change management tasks as a supplier.	Change Purchase Agreement
Purchase Agreement Management as Supplier	Perform purchase agreement change management tasks as a supplier.	Create Blanket Purchase Agreement Line
Purchase Agreement Management as Supplier	Perform purchase agreement change management tasks as a supplier.	Search Purchase Agreement as Supplier
Purchase Agreement Management as Supplier	Perform purchase agreement change management tasks as a supplier.	View Purchase Agreement
Purchase Order Management as Supplier	Perform purchase order change management tasks as a supplier.	Acknowledge Purchase Order
Purchase Order Management as Supplier	Perform purchase order change management tasks as a supplier.	Cancel Purchase Order
Purchase Order Management as Supplier	Perform purchase order change management tasks as a supplier.	Change Purchase Order
Purchase Order Management as Supplier	Perform purchase order change management tasks as a supplier.	Search Purchase Order as Supplier
Purchase Order Management as Supplier	Perform purchase order change management tasks as a supplier.	View Purchase Order
Shipment Management Supplier-Facing	Manages inbound shipments, creates and uploads advance shipment notices and advance shipment billing notices.	Create Advance Shipment Billing Notice
Shipment Management Supplier-Facing	Manages inbound shipments, creates and uploads advance shipment notices and advance shipment billing notices.	Create Advance Shipment Notice
Shipment Management Supplier-Facing	Manages inbound shipments, creates and uploads advance shipment notices and advance shipment billing notices.	Export Customer Account
Shipment Management Supplier-Facing	Manages inbound shipments, creates and uploads advance shipment notices and advance shipment billing notices.	Manage Inbound Shipment - Shipment Notice
Shipment Management Supplier-Facing	Manages inbound shipments, creates and uploads advance shipment notices and advance shipment billing notices.	Manage Scheduled Job Definition
Shipment Management Supplier-Facing	Manages inbound shipments, creates and uploads advance shipment notices and advance shipment billing notices.	Review Inbound Shipment Details
Shipment Management Supplier-Facing	Manages inbound shipments, creates and uploads advance shipment notices and advance shipment billing notices.	Review Supplier Facing Receiving Receipt
Shipment Management Supplier-Facing	Manages inbound shipments, creates and uploads advance shipment notices and advance shipment billing notices.	Review Supplier Facing Receiving Receipt Return
Shipment Management Supplier-Facing	Manages inbound shipments, creates and uploads advance shipment notices and advance shipment billing notices.	Search Trading Community Organization
Shipment Management Supplier-Facing	Manages inbound shipments, creates and uploads advance shipment notices and advance shipment billing notices.	Upload Advance Shipment Notice or Advance Shipment Billing Notice
Shipment Management Supplier-Facing	Manages inbound shipments, creates and uploads advance shipment notices and advance shipment billing notices.	View Customer Account
Shipment Management Supplier-Facing	Manages inbound shipments, creates and uploads advance shipment notices and advance shipment billing notices.	View Customer Account Information
Supplier Customer Service Representative	Manages inbound purchase orders and communicates shipment activities for the supplier company . Primary tasks include tracking, acknowledging or requesting changes to new orders. Communicates order schedules that are ready to be shipped by submitting advance shipment notices, and monitors the receipt activities performed by the buying organization.	Access Supplier Portal Overview
Supplier Customer Service Representative	Manages inbound purchase orders and communicates shipment activities for the supplier company . Primary tasks include tracking, acknowledging or requesting changes to new orders. Communicates order schedules that are ready to be shipped by submitting advance shipment notices, and monitors the receipt activities performed by the buying organization.	Access Supplier Portal Overview Summary Tab
Supplier Customer Service Representative	Manages inbound purchase orders and communicates shipment activities for the supplier company . Primary tasks include tracking, acknowledging or requesting changes to new orders. Communicates order schedules that are ready to be shipped by submitting advance shipment notices, and monitors the receipt activities performed by the buying organization.	Download Contract for External Parties
Supplier Customer Service Representative	Manages inbound purchase orders and communicates shipment activities for the supplier company . Primary tasks include tracking, acknowledging or requesting changes to new orders. Communicates order schedules that are ready to be shipped by submitting advance shipment notices, and monitors the receipt activities performed by the buying organization.	Review Receiving Receipt Summary
Supplier Customer Service Representative	Manages inbound purchase orders and communicates shipment activities for the supplier company . Primary tasks include tracking, acknowledging or requesting changes to new orders. Communicates order schedules that are ready to be shipped by submitting advance shipment notices, and monitors the receipt activities performed by the buying organization.	Review Receiving Transaction History
Supplier Customer Service Representative	Manages inbound purchase orders and communicates shipment activities for the supplier company . Primary tasks include tracking, acknowledging or requesting changes to new orders. Communicates order schedules that are ready to be shipped by submitting advance shipment notices, and monitors the receipt activities performed by the buying organization.	View Contract Terms
Supplier Customer Service Representative	Manages inbound purchase orders and communicates shipment activities for the supplier company . Primary tasks include tracking, acknowledging or requesting changes to new orders. Communicates order schedules that are ready to be shipped by submitting advance shipment notices, and monitors the receipt activities performed by the buying organization.	View Supplier Performance Report
Supplier Customer Service Representative	Manages inbound purchase orders and communicates shipment activities for the supplier company . Primary tasks include tracking, acknowledging or requesting changes to new orders. Communicates order schedules that are ready to be shipped by submitting advance shipment notices, and monitors the receipt activities performed by the buying organization.	View Work Confirmation as Supplier

Data Security Policies

This table lists data security policies and their enforcement across analytics application for the Supplier Customer Service Representative job role.

Business Object	Policy Description	Policy Store Implementation
Application Attachment	A Supplier Customer Service Representative can view application attachment for the purchase document categories including document and to supplier	Role: Supplier Customer Service Representative Privilege: Read Application Attachment Resource: Application Attachment
Contract	A Supplier Customer Service Representative can view contract of the supplier or the supplier site that they are representing	Role: Manage Supplier Contracts in Supplier Portal Privilege: View Contract (Data) Resource: Contract
Contract Expert Rule	A Supplier Customer Service Representative can view contract expert rule for all the business units	Role: Supplier Customer Service Representative Privilege: View Contract Terms Library (Data) Resource: Contract Expert Rule
Contract Library Clause	A Supplier Customer Service Representative can manage contract library clause for all non standard clauses irrespective of business unit	Role: Supplier Customer Service Representative Privilege: Manage Contract Terms Library (Data) Resource: Contract Library Clause
Contract Library Clause	A Supplier Customer Service Representative can view contract library clause for all business units	Role: Supplier Customer Service Representative Privilege: View Contract Terms Library (Data) Resource: Contract Library Clause
Contract Library Clause Folder	A Supplier Customer Service Representative can view contract library clause folder for all the business units	Role: Supplier Customer Service Representative Privilege: View Contract Terms Library (Data) Resource: Contract Library Clause Folder
Payables Standard Invoice	A Supplier Customer Service Representative can manage payables invoice for all business units in the enterprise	Role: Payables Invoice Import Submission Privilege: Manage Payables Invoice (Data) Resource: Payables Standard Invoice
Trading Community Customer Account	A Supplier Customer Service Representative can view customer account for all customer accounts in the enterprise	Role: Shipment Management Supplier-Facing Privilege: View Customer Account (Data) Resource: Trading Community Customer Account
Trading Community Org Address Email Contact Preference	A Supplier Customer Service Representative can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Shipment Management Supplier-Facing Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Org Address Email Contact Preference
Trading Community Org Address Email Contact Preference	A Supplier Customer Service Representative can manage trading community org address email contact preference for all trading community contact preferences not of type legal.	Role: Supplier Customer Service Representative Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Org Address Email Contact Preference
Trading Community Org Address Phone Contact Preference	A Supplier Customer Service Representative can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Shipment Management Supplier-Facing Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Org Address Phone Contact Preference
Trading Community Org Address Phone Contact Preference	A Supplier Customer Service Representative can manage trading community org address phone contact preference for all trading community contact preferences not of type legal.	Role: Supplier Customer Service Representative Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Org Address Phone Contact Preference
Trading Community Organization Address Contact Preference	A Supplier Customer Service Representative can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Shipment Management Supplier-Facing Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Organization Address Contact Preference
Trading Community Organization Address Contact Preference	A Supplier Customer Service Representative can manage trading community organization address contact preference for all trading community contact preferences not of type legal.	Role: Supplier Customer Service Representative Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Organization Address Contact Preference
Trading Community Organization Email Contact Preference	A Supplier Customer Service Representative can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Shipment Management Supplier-Facing Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Organization Email Contact Preference
Trading Community Organization Email Contact Preference	A Supplier Customer Service Representative can manage trading community organization email contact preference for all trading community contact preferences not of type legal.	Role: Supplier Customer Service Representative Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Organization Email Contact Preference
Trading Community Organization Party	A Supplier Customer Service Representative can view trading community organization for all organizations in the enterprise	Role: Payables Invoice Import Submission Privilege: View Trading Community Organization (Data) Resource: Trading Community Organization Party
Trading Community Organization Party	A Supplier Customer Service Representative can view trading community organization for all organizations in the enterprise	Role: Shipment Management Supplier-Facing Privilege: View Trading Community Organization (Data) Resource: Trading Community Organization Party
Trading Community Organization Party	A Supplier Customer Service Representative can view trading community organization party for all organizations in the enterprise	Role: Supplier Customer Service Representative Privilege: View Trading Community Organization (Data) Resource: Trading Community Organization Party
Trading Community Organization Phone Contact Preference	A Supplier Customer Service Representative can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Shipment Management Supplier-Facing Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Organization Phone Contact Preference
Trading Community Organization Phone Contact Preference	A Supplier Customer Service Representative can manage trading community organization phone contact preference for all trading community contact preferences not of type legal.	Role: Supplier Customer Service Representative Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Organization Phone Contact Preference
Trading Community Party	A Supplier Customer Service Representative can view trading community contact for all trading community persons in the enterprise except contacts created by partners.	Role: Shipment Management Supplier-Facing Privilege: View Trading Community Contact (Data) Resource: Trading Community Party
Trading Community Party	A Supplier Customer Service Representative can view trading community party for all people in the enterprise	Role: Supplier Customer Service Representative Privilege: View Trading Community Person (Data) Resource: Trading Community Party
Trading Community Party	A Supplier Customer Service Representative can view trading community party for all people in the enterprise other than sales accounts and sales prospects.	Role: Supplier Customer Service Representative Privilege: View Trading Community Person (Data) Resource: Trading Community Party
Trading Community Party	A Supplier Customer Service Representative can view trading community party for all resources in the enterprise	Role: Supplier Customer Service Representative Privilege: View Trading Community Person (Data) Resource: Trading Community Party
Trading Community Party	A Supplier Customer Service Representative can view trading community party for all trading community persons in the enterprise except contacts created by partners.	Role: Supplier Customer Service Representative Privilege: View Trading Community Contact (Data) Resource: Trading Community Party
Trading Community Party	A Supplier Customer Service Representative can view trading community person for all people in the enterprise	Role: Payables Invoice Import Submission Privilege: View Trading Community Person (Data) Resource: Trading Community Party
Trading Community Party	A Supplier Customer Service Representative can view trading community person for all people in the enterprise	Role: Shipment Management Supplier-Facing Privilege: View Trading Community Person (Data) Resource: Trading Community Party
Trading Community Party	A Supplier Customer Service Representative can view trading community person for all people in the enterprise other than sales accounts and sales prospects.	Role: Shipment Management Supplier-Facing Privilege: View Trading Community Person (Data) Resource: Trading Community Party
Trading Community Party	A Supplier Customer Service Representative can view trading community person for all resources in the enterprise	Role: Shipment Management Supplier-Facing Privilege: View Trading Community Person (Data) Resource: Trading Community Party
Trading Community Person Address Contact Preference	A Supplier Customer Service Representative can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Shipment Management Supplier-Facing Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Person Address Contact Preference
Trading Community Person Address Contact Preference	A Supplier Customer Service Representative can manage trading community person address contact preference for all trading community contact preferences not of type legal.	Role: Supplier Customer Service Representative Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Person Address Contact Preference
Trading Community Person Address Phone Contact Preference	A Supplier Customer Service Representative can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Shipment Management Supplier-Facing Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Person Address Phone Contact Preference
Trading Community Person Address Phone Contact Preference	A Supplier Customer Service Representative can manage trading community person address phone contact preference for all trading community contact preferences not of type legal.	Role: Supplier Customer Service Representative Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Person Address Phone Contact Preference
Trading Community Person Email Contact Preference	A Supplier Customer Service Representative can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Shipment Management Supplier-Facing Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Person Email Contact Preference
Trading Community Person Email Contact Preference	A Supplier Customer Service Representative can manage trading community person email contact preference for all trading community contact preferences not of type legal.	Role: Supplier Customer Service Representative Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Person Email Contact Preference
Trading Community Person Phone Contact Preference	A Supplier Customer Service Representative can manage trading community legal contact preference for all trading community contact preferences not of type legal.	Role: Shipment Management Supplier-Facing Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Person Phone Contact Preference
Trading Community Person Phone Contact Preference	A Supplier Customer Service Representative can manage trading community person phone contact preference for all trading community contact preferences not of type legal.	Role: Supplier Customer Service Representative Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Person Phone Contact Preference
Trading Community Relationship	A Supplier Customer Service Representative can view trading community relationship for all trading community relationships in the enterprise	Role: Shipment Management Supplier-Facing Privilege: View Trading Community Relationship (Data) Resource: Trading Community Relationship
Trading Community Relationship	A Supplier Customer Service Representative can view trading community relationship for all trading community relationships in the enterprise	Role: Supplier Customer Service Representative Privilege: View Trading Community Relationship (Data) Resource: Trading Community Relationship
Trading Community Relationship	A Supplier Customer Service Representative can view trading community relationship for all trading community relationships in the enterprise except partner contact relationships, or relationships created by partners	Role: Shipment Management Supplier-Facing Privilege: View Trading Community Relationship (Data) Resource: Trading Community Relationship
Trading Community Relationship	A Supplier Customer Service Representative can view trading community relationship for all trading community relationships in the enterprise except partner contact relationships, or relationships created by partners	Role: Supplier Customer Service Representative Privilege: View Trading Community Relationship (Data) Resource: Trading Community Relationship